Returns

You may request a return within 14 days of receiving your order. Contact us before sending anything back. After approval, follow the return instructions and use a tracked service; items sent without a request may not be accepted.

Clothing must be unworn, unwashed, unaltered and free from marks, odours or pet hair, with all original tags attached and packaging included where possible. Trying an item on for fit is fine; wearing it beyond that is not.

For hygiene and product-integrity reasons, underwear, socks and items with removed hygiene seals cannot be returned unless faulty. Customised, personalised and final-sale items are also excluded where permitted by law. Gift cards are non-refundable.

Return postage is paid by the customer unless the item arrived faulty, damaged or incorrect. Original delivery charges are not normally refunded, except where mandatory consumer law requires it. Keep proof of postage until the return is complete.

Once inspected, we will confirm whether the return is approved. Approved refunds are sent to the original payment method, normally within 10 business days. Your bank or card provider may require additional processing time. We may deduct loss in value caused by handling beyond a normal fitting.

Because drops and sizes are limited, direct exchanges are not guaranteed. The fastest option is usually to return the original item and place a new order for the preferred size or colour while it remains available.

Inspect your order on arrival. If an item is faulty, damaged or incorrect, contact us promptly with the order number and clear photos so we can assess it and provide the appropriate replacement, repair or refund at no return-shipping cost to you.

Use the Contact page and include your order number, item, return reason and preferred outcome. The return address and instructions will be provided after your request is approved.