Privacy policy

When you browse or place an order, we may collect your name, contact details, billing and delivery address, order details, device information, IP address and interactions with the store. Payment details are processed securely by our payment providers and are not stored in full by Dodelite.

We use your information to process payments and orders, arrange delivery, provide customer support, prevent fraud, improve the store and comply with legal and accounting duties. Promotional messages are sent only where permitted or with your consent.

We process information when it is necessary to fulfil your purchase, meet a legal obligation, pursue legitimate interests such as fraud prevention and store security, or where you have given consent. You may withdraw consent at any time.

Information may be shared only with providers needed to run the store, including payment, hosting, analytics, fraud prevention, delivery and customer-support services. Some providers may process data outside your country using legally recognised safeguards.

Essential cookies keep the bag, checkout and security features working. Optional analytics or marketing technologies may measure store performance and campaigns. Where required, optional cookies are used only after consent and can be controlled through your browser or consent settings.

We keep information only as long as needed for the purposes above, including legal, tax, dispute and fraud-prevention requirements. We use appropriate technical and organisational safeguards, but no online service can guarantee absolute security.

Depending on where you live, you may request access, correction, deletion, restriction, portability or objection to processing, and may lodge a complaint with your local data protection authority. Use the Contact page to make a privacy request; we may need to verify your identity first.